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Frequently Asked Questions

Everything you need to know about Fingro, WelX, security, and how it all works.

General

What is Fingro?+

Fingro is an AI-powered personal wealth management platform. It gives you complete clarity over your finances — net worth, cash flow, taxes, goals, and more — with WelX, your personal financial AI companion.

What is WelX?+

WelX is Fingro's AI companion. Think of it as a knowledgeable financial assistant that understands your complete financial picture and can answer questions, surface opportunities, and suggest actions — available 24/7.

Who is Fingro for?+

Fingro is designed for individuals, couples, families, and business owners who want a clear, intelligent view of their financial life. It's especially powerful for people with complex finances — multiple accounts, business entities, real estate, and investments.

Security

Is my financial data secure?+

Yes. Fingro uses bank-level encryption (AES-256), runs on AWS infrastructure, and follows SOC 2 security practices. All data is encrypted at rest and in transit. We never sell your data.

How does Fingro connect to my accounts?+

Fingro uses Plaid, a trusted financial data platform used by thousands of apps, to securely connect to your bank accounts, brokerages, and financial institutions. Your login credentials are never stored by Fingro.

CPA & Advisors

Do I still need a CPA?+

Absolutely. Fingro is designed to work WITH your CPA, not replace them. Your CPA gets a shared view of your financial data, making your relationship more productive and your advice more informed.

Can my CPA see my data?+

Only with your explicit permission. You control exactly what your CPA can access, and you can revoke access at any time.

Product

What accounts can I connect?+

Thousands of banks, brokerages, retirement accounts, credit cards, loans, and mortgage providers across the US. If your bank works with Plaid, it works with Fingro.

Can I use Fingro for my business?+

Yes. The Business and Premier tiers support LLCs, S-Corps, C-Corps, Partnerships, and Trusts with dedicated cross-entity analytics and reporting.

What reports can I generate?+

Income statements, balance sheets, cash flow statements, personal financial statements (PFS), debt schedules, and investment schedules. All exportable as PDF or CSV, and saveable to your Document Vault.

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